General Questions
How long have you been in business?
We have been in business since 1997.
What forms of payment do you accept?
We accept cash, checks, and money orders.
Do you take credit cards?
We do not take credit cards at this time.
Are you insured?
Yes, we are. Certificates are available upon request.
Where do you work?
We currently work in Raleigh, Cary, Morrisville, Apex, Knightdale, Creedmoor, Wake Forest, Chapel Hill, and Durham.
Do you work on weekends?
We only work on Saturdays.
Do you offer warranties on your work?
Yes, we offer warranties.
Will you be careful around my plants and flower beds?
Our installers are 100% professional and will take the utmost care not to damage anything on your property.
Will you clean up after the job is done?
Yes, we clean up the areas around where we worked thoroughly.
Interior Painting Questions
What do I need to do before you come to paint?
The only thing we need you to do is to remove small items like knickknacks. We will take care of everything else – moving furniture to the middle of the room, removing wall decorations and window treatments, and cover floors and furniture.
Do I need to be home while you're painting?
No, you don’t have to be home and we can make arrangements a few days before if you’re not going to be there.
How do you protect my furniture?
First, we move all of your furniture to the center of the room. To be extra safe, we cover your furniture in plastic and your floors with a thick canvas drop cloth.
What paint do you use?
We suggest Benjamin Moore Aura® Paint over any other brand.
How do I know I'm going to like the color I picked?
Lifetime Painting Company always purchases a sample amount of your selected color and applies it to the wall in a 2-foot by 3-foot area, which should allow you to get a feel of the color before committing to it.
If our sheet rock is damaged, can you fix it?
Yes, we can repair nail-pops, tape joints, depressions, holes, scratches, poorly done patch work, etc.
Can you help me choose a color?
Sure we can! We can sit down with three different color palettes including Benjamin Moore’s Perfect Pairings guide, Affinity Color Palette, and Benjamin Moore Classic Colors.
Can you strip existing wallpaper?
Absolutely.
Exterior Painting Questions
Do I need to move my patio furniture?
At your request, we will gladly move any patio furniture or plants and return them to their original location when we are done.
Do I need to be home while you're painting?
No, you do not need to be home.
What do you do if it rains?
We always evaluate the weather before starting any painting project. If there is a significant chance of rain, we will not paint that day. We do make contingency plans in case an unexpected storm arises.
If a problem arises, will you return to my home even after the project is finished?
Absolutely! Just give us a call and we will be more than happy to help you with whatever you need.
Can you change my floodlight bulbs?
If you provide the bulbs, our technicians will replace them as instructed.
What if you find wood rot on my home?
We will notify you and repair any areas as instructed with lifetime replacement materials that will never rot.
What type of paint do you use?
We use only the finest paint — Benjamin Moore Aura® Exterior Paint. However, we will apply any paint you instruct us to use.
Do you offer warranties?
Yes. All Benjamin Moore Aura® paint jobs come with a 10-year warranty.
Do you clean the windows as part of the exterior paint job?
We clean the exterior windows and storm doors with Windex® as part of our paint job.
Do you install storm doors?
Yes, we can install your storm door or window and make recommendations on which ones are the best.
Can you replace a door or window?
Yes. Lifetime Painting Company’s carpenters are fully experienced and can replace any door or window, no matter how large or small.
What if my garage door is rotten and needs to be replaced?
We do not do garage doors, but can refer you to a quality garage door installer.
If my deck boards are rotten, can you replace them?
Yes. We can remove the old boards and replace them with a high-grade treated material of your liking.
Can you paint fences?
We paint and stain fences.
If my shrubs are touching the house, do I need to have a landscaper trim them back before you can paint?
Yes. Typically, we need 12 to 14 inches of clearance between the shrubs and the wall to be able to paint. However, sometimes you can strap and steak shrubs or small trees back.